Welcome to MyGumzy (“we,” “us,” or “our”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website www.mygumzy.com and purchase our health supplements and products.
This policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
Information We Collect
We collect information to provide, improve, and protect our services. The types of data we collect include:
Personal Information: Name, email address, phone number, shipping address, and billing address provided during checkout or account creation.
Sensitive Personal Data or Information (SPDI): Financial information such as payment methods (credit/debit cards, UPI, net banking). Note: Payment data is typically securely processed and stored by our authorized, PCI-DSS compliant third-party payment gateways via Razorpay. We do not store your complete payment credentials on our servers.
Health or Preference Data: Any voluntary information you share regarding dietary preferences, health goals, or product inquiries related to our supplements.
Technical Information: IP address, browser type, operating system, device details, and website browsing behavior via cookies and tracking technologies.
How We Use Your Information
We strictly use your data for lawful purposes necessary to operate our e-commerce business, including:
Processing, fulfilling, and dispatching your orders.
Sending transactional updates (order confirmations, shipping tracking, and delivery updates).
Responding to customer service inquiries, clinical/product questions, and support requests.
Sending promotional communications, health awareness updates, and offers regarding MyGumzy products (you can opt-out at any time).
Improving our website, product offerings, and user experience.
Complying with legal obligations and resolving disputes.
Sharing and Disclosure of Information
We do not sell or rent your personal information to third parties. We only share your data with trusted partners under strict confidentiality agreements:
Service Providers: Logistics and courier partners (to deliver your orders), payment processors (to process transactions), and IT service providers (hosting and website management).
Legal Compliance: We may disclose your information to law enforcement agencies, government authorities, or courts if required to do so by law, or to protect our legal rights and prevent fraud.
Business Transfers: In the event of a merger, acquisition, or restructuring, user data may be transferred as a business asset.
Data Security
We implement “Reasonable Security Practices and Procedures” as mandated by Indian law to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes secure server hosting, SSL encryption for data transmission, and restricted internal access to your data. However, please note that no method of transmission over the internet is 100% secure.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying any legal, accounting, tax, or regulatory reporting requirements.
Your Rights Regarding Your Data
Under Indian law, you have specific rights regarding your personal data:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Correction: You can request that we update, complete, or correct any inaccurate data.
Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data, subject to legal and operational retention requirements
Right to Withdraw Consent : You can withdraw your consent for us to process your data at any time (this may affect our ability to provide certain services to you).
To exercise these rights, please contact our Grievance Officer.
Cookies Policy
Our website uses cookies to enhance your browsing experience, remember your cart items, and analyze website traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling cookies may limit your ability to use some features of our website.
Governing Law and Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in Mohali, Punjab.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Effective Date.” We encourage you to review this page regularly.
Grievance Officer
In accordance with the Information Technology Act, 2000, and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Name: Ms Uma Arora
Designation: Grievance Officer
Company: Innermax Wellness
Address: J1-1202, Emaar Mohali Hills, Sector 105, Mohali, Punjab
