At Gumzy, we operate a Zero-Contamination Facility. Every gummy is formulated under strict GMP (Good Manufacturing Practices) USFDA facility and undergoes NABL-accredited third-party testing. To maintain the clinical integrity and safety of our pediatric supplements, all products are classified as Non-Returnable once the delivery is successfully completed. This ensures that no child ever receives a product that has been out of our controlled supply chain.
Logistics Integrity via Amazon Shipping
We have partnered with Amazon Shipping to ensure the “Cold-Chain-First” delivery of your supplements.
Tamper-Proof Transit: If the outer Amazon-branded packaging is visibly damaged, crushed, or the security seal is broken, please refuse the delivery and inform us immediately at grow@mygumzy.com.
Verified Delivery: Once a package is marked as “Delivered” by Amazon’s tracking system, the window for reporting logistical damage opens for exactly 24 hours.
Eligibility for Replacement or Refund
While we do not accept “change of mind” returns due to hygiene protocols, we provide a 100% Integrity Guarantee. You are eligible for a free replacement or full refund if:
Hermetic Seal Breach: The inner induction foil seal of the bottle is broken or missing upon opening.
Product Discrepancy: The batch received does not match the SKU ordered (e.g., receiving DHA instead of Multivitamins).
Expiry Validation: The product delivered has less than 90 days of shelf life remaining.
Resolution Timeline
Verification: Claims are typically verified within 48 business hours.
Replacements: Approved replacements are dispatched via Amazon Shipping within 24 hours of verification at no extra cost to you.
Refunds: If a replacement is not feasible:
Prepaid Orders: Refund credited to the original source (Credit Card/UPI/Wallet) within 5–7 business days.
COD Orders: Refunded via bank transfer (NEFT) within 10–12 business days after you provide valid bank details to our secure support channel.
Order Cancellations
Pre-Fulfillment: You may cancel your order via the “My Account” section or by emailing grow@mygumzy.com before it is handed over to Amazon Shipping.
Post-Fulfillment: Once an Amazon Tracking ID is generated, the order is in the “Biological Transit” phase and cannot be cancelled.
